We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders as soon as possible. During our busy season (September–December) and during promotions, orders may take several days to process and ship due
Unfortunately, The Flaming Candle does not offer Jump or expedited processing services at this time.
Unfortunately, The Flaming Candle does not offer Free Shipping at this time
The Flaming Candle offers curbside pick up! You can read our policy here. Hours are 10am to 4pm EST. Please wait for a confirmation email before coming to pick up.
We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders as soon as possible. During our busy season (September–December) and during promotions, orders may take several days to process and ship due
The Flaming Candle Ships from Hiram, GA.
Just a heads up, FedEx and USPS don't scan packages at our facility. They collect them in big trailers and on pallets, then scan them at their hubs. If you don't see any scans for 1–2 days, your package has already left our warehouse (except on weeke
The tracking information is generated when your label is created. It might take up to 24–48 hours for the shipping server to update the tracking data after the label has been generated.
We understand how crucial your order is for you, that's why The Flaming Candle offers detailed tracking information under your Account in Orders section. Select the order number you wish to track and the tracking information will be provided on the b
The Flaming Candle does ship internationally:. Many of our international customers choose to use a freight forwarder to facilitate their orders. When completing your information, make sure that you use the shipping address that your freight forwarder
Please log in to your account. Click on Account at the top right. Under the Order section at the middle left, you will see “Orders” tab. By clicking on that you will see the entire history of your orders, if purchased through your account.
We do not offer refunds on shipping and handling fees, even for undeliverable, refused, missing, or stolen shipments.
We do! Anything over 750 lbs or large 50 lb drums are considered freight and will be processed accordingly. Please check out our freight/bulk information here.
We use FedEx and USPS. We use different carriers depending on rates for orders that are shipped Freight.
The Flaming Candles does not allow for 3rd party shipping. Customers orders will ship via the method of shipping chosen at check out.
Damage to your Order. Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please call our Customer Care Team at 1-770-505-4999 or email us at info@theflami
When your claim is approved, you may get a credit or a reshipment, depending on the outcome. If we reship your order, you will get a new order number and an order confirmation. Once the order is fulfilled, we will send you another email with tracking
The customer is responsible for verifying their shipping address at time of purchase. If you noticed the address is incorrect before shipping has taken place, or while the package enroute, please contact customer service for assistance at 770-505-499
Please file a claim by contacting The Flaming Candle’s Customer Care Team for assistance at 770-505-4999, via our web Contact Page or email us at [email protected]. If the claim is approved, we will offer a reshipment or credit. Note: Claims
Damage to your Order. Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please call our Customer Care Team at 1-770-505-4999 or email us at info@theflami
Shipping rates are dependent on weight and location. We recommend going through the ordering process to see what the shipping costs will be. You are responsible for any duties or taxes that are applied. Note: It is the customer's responsibility to en
Yes, you are responsible for duties and customs fees. Note: It is the customer's responsibility to ensure that all products are able to pass through customs without issue. We are not able to accept returns on items rejected due to import/export issue
Due to sanitary and other reasons, all sales, including and without limitation of wax, soap products, fragrance oils, liquid dyes, vybar, stearic acid, wicks, and any used items are final and may not be returned, exchanged or refunded unless a partic
We are seeing longer shipping times to Canda due to changes in the customs procedure from the US to Canada. Orders can take 1–4 weeks to arrive.
Our orders are triple-checked by our team before they leave our warehouse. We also double-check the weight of all items in an order against the weight recorded at shipping. Many times, items that appear to be missing from an order are either hidden a
The Flaming Candle ships within the US, Canada and Internationally. We also ship to APO addresses. International shipping. Many of our international customers choose to use a freight forwarder to facilitate their orders. When completing your informa
We ship ground, overnight, second day and freight. Your choices are available to your address upon completion of checkout.
Shipping through USPS is available at as an option at check out for most orders.
All orders going to a PO Box will ship USPS.
FedEx map for shipping from zip code 30141.
Bulk Program Details. FreightYou will be contacted by our freight specialist to discuss your freight needs for large/bulk/special orders. You will incur all costs for outgoing freight as outlined and communicated to you by our freight specialist. Pr
We understand how crucial your order is for you, that's why The Flaming Candle offers detailed tracking information under your Account in Orders section. Select the order number you wish to track and the tracking information will be provided on the b
Yes we do!