How do I file a claim?Updated 4 months ago

Damage to your Order

Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery).

Please call our Customer Care Team at 1-770-505-4999 or email us at [email protected] if you notice any damage to your package and/or items. We will request photos of the damage in order to assist with filing a claim. It's important to take clear photos of all damaged items as it will help expedite the claims process.

Please note: some products (i.e.; wax) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.