Order

How do I cancel my order?

Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you do

Can I return products?

We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Due to sanitary and other reasons, all sales,

What about backorders?

If The Flaming Candle receives an order that includes items that are out of stock, the Company will contact you via email to inform you of the out-of-stock item(s) and credit your payment method for the out-of-stock merchandise. All out of stock ite

How can I view my order history?

Please log in to your account. Click on Account at the top right. Under the Order section at the middle left, you will see “Orders” tab. By clicking on that you will see the entire history of your orders, if purchased through your account.

How do I get a copy of my invoice?

Can I change my order?

What is the return, refund, and damage policy?

I placed an order but I did not receive a confirmation e-mail?

We’re sorry you didn’t receive that. Is your account under a different email? If so, we suggest you check there. If not, please contact customer service for assistance at 770-505-4999 or via our Contact Page.