How do I return an item from my order?Updated 5 months ago
We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.
If you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact our customer service team to discuss. Our number is: 770-505-4999 or via our Contact Page.
We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us at 770-505-4999 so that we can initiate an investigation and claim with our shipper. We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 30 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 30 days of purchase. We will get you the missing items out right away.
Please call us if you notice any damage to your package and/or items.
Please note: some products (i.e.; wax, butters) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.
Return Policy
Due to sanitary and other reasons, all sales, including and without limitation of wax, soap products, fragrance oils, liquid dyes, vybar, stearic acid, wicks, and any used items are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only.
All orders that have missing items or that contain incorrect products must be reported to the Company within 30 days of receipt to process a claim.
After 30 days delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time. Any return authorized by us will be a credit to your account.
Authorized returns do not include any shipping and handling charges.
Shipping charges for all permissible returns, exchanges and refunds must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable, and any amounts refunded will not include the cost of shipping.