What is the return, refund, and damage policy?Updated 4 months ago
We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.
If you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact our customer service team to discuss. Our number is: 770-505-4999.
We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged or missing items we ask that you immediately contact us 770-505-4999 so that we can initiate an investigation and claim with our shipper. We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 30 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 30 days of purchase. We will get you the missing items out right away.
Please call us if you notice any damage to your package and/or items.
Please note: Some products (i.e.; wax, butters) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.
Cancellation
Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you double and triple check the accuracy of your order before clicking the “place order” button during checkout. We are also unable to accept requests to add to an order or change an order once placed. We apologize for any inconvenience this may cause.
There is a fifteen (15%) restocking fee charged for any order canceled due to lack of payment in full, no fee will be charged if items has not yet been picked or packed.