How do I return my order?Updated 4 months ago

Due to sanitary and other reasons, all sales, including and without limitation of wax, soap products, fragrance oils, liquid dyes, vybar, stearic acid, wicks, and any used items are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only.

All orders that have missing items or that contain incorrect products must be reported to the Company within 30 days of receipt to process a claim.

After 30 days delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time.  Any return authorized by us will be a credit to your account.

Authorized returns do not include any shipping and handling charges.  

Shipping charges for all permissible returns, exchanges and refunds must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable, and any amounts refunded will not include the cost of shipping.