How do I use a gift card to pay for my order?
Unfortunately, The Flaming Candle does not sell gift cards at this time.
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Billing
Do you accept PayPal?
We do! If your purchase qualifies for PayPal's eligibility criteria, you might also have the option to use Pay in 4 when you check out with PayPal.
What is PayPal Pay in 4?
PayPal offers a payment option called Pay in 4 for orders ranging from $30 to $1,500, subject to specific eligibility criteria set by PayPal. With Pay in 4, you can divide your total order amount into 4 equal payments, due every two weeks starting fr
Why was my credit card charged a different amount than my shopping cart?
We only process payments in US Dollars. If your default currency is different from the US Dollar, your bank may display the charge in your local currency. Some banks may apply an extra fee for currency conversion, but this fee is determined by your b
How can I delete my saved payment methods?
Please log in to your account. Click on Account at the top right. Under the Orders section at the middle right, you will see “Payment Methods” tab. By clicking on that you will see the saved payment methods. Select 'Delete' on the method you wish to
How can I delete my saved payment methods?
Please log in to your account. Click on Account at the top right. Under the Orders section at the middle right, you will see “Payment Methods” tab. By clicking on that you will see the saved payment methods. Select 'Delete' on the method you wish to
Does The Flaming Candle send samples?
We do not send out product samples. Sometimes we offer a coupon for a free sample, watch our newsletters on Monday mornings for new promotions! Sign up here if you haven’t already!. Our 1oz fragrance oil bottles are perfect for trying out new scents
Does The Flaming Candle sell gift cards?
Unfortunately, The Flaming Candle does not sell gift cards at this time.
How often do you have sales?
We often have sales, promotions, and coupons available. Check your email every Monday morning for current announcements!. We often have sales, promotions, and coupons available. Please sign up for our email newsletter here (Please scroll to bottom of
Does The Flaming Candle offer coupon codes?
We often have sales, promotions, and coupons available. Please sign up for our email newsletter here (Please scroll to bottom of page to sign up). We also announce specials on our social media. Facebook, Instagram, TikTok, and Pinterest.
Do you keep my credit card information?
Due to PCI compliance requirements, at no time do we store or transmit any cardholder data. This data is completed handled by our credit card processor using a tokenization process so your card data never touches our system. These processor compani
What is an AVS mismatch error?
If you encounter an 'AVS mismatch' error, it means that the billing address you entered doesn't match the one on file with your credit card company. To fix this, double-check the billing address you provided during checkout with the one on your credi
Do you accept payment with an international billing address?
TFC does ship internationally:. Many of our international customers choose to use a freight forwarder to facilitate their orders. When completing your information, make sure that you use the shipping address that your freight forwarder has provided t