# The Flaming Candle > The Flaming Candle knowledge base – help articles and documentation. ## Order - [How do I track my order?](https://help.theflamingcandle.com/en_us/how-do-i-track-my-order-SkFim3lPfl.md): - [How do I cancel my order?](https://help.theflamingcandle.com/en_us/how-do-i-cancel-my-order-HJcsmnxDGl.md): - [How do I make a return?](https://help.theflamingcandle.com/en_us/how-do-i-make-a-return-rJ3sm3lwfe.md): - [Can I return products?](https://help.theflamingcandle.com/en_us/can-i-return-products-rkOILnxwze.md): - [What about backorders?](https://help.theflamingcandle.com/en_us/what-about-backorders-H1K88ngDfe.md): - [How can I view my order history?](https://help.theflamingcandle.com/en_us/how-can-i-view-my-order-history-BkcU83lwfx.md): - [How do I get a copy of my invoice?](https://help.theflamingcandle.com/en_us/how-do-i-get-a-copy-of-my-invoice-ryiL83xvzg.md): - [Can I change my order?](https://help.theflamingcandle.com/en_us/can-i-change-my-order-BJ2UL3lDGx.md): - [What is the return, refund, and damage policy?](https://help.theflamingcandle.com/en_us/what-is-the-return-refund-and-damage-policy-ryC8IhlPGg.md): - [I placed an order but I did not receive a confirmation e-mail?](https://help.theflamingcandle.com/en_us/i-placed-an-order-but-i-did-not-receive-a-confirmation-e-mail-HJkvL3gPGg.md): - [How do I return an item from my order?](https://help.theflamingcandle.com/en_us/how-do-i-return-an-item-from-my-order-SkevU2gDMx.md): ## Discount, Coupons, and Promos - [How do I apply promo/discount codes?](https://help.theflamingcandle.com/en_us/how-do-i-apply-promodiscount-codes-rJaiX2xPfg.md): - [Do you offer price matching?](https://help.theflamingcandle.com/en_us/do-you-offer-price-matching-HyNIL3xwGl.md): - [You just put something on sale that I purchased at full price, will you give me the sale price?](https://help.theflamingcandle.com/en_us/you-just-put-something-on-sale-that-i-purchased-at-full-price-will-you-give-me-the-sale-price-ByrI82eDMl.md): - [Can I use more than one discount at a time?](https://help.theflamingcandle.com/en_us/can-i-use-more-than-one-discount-at-a-time-SywL82lvze.md): ## Manufacturing & Product Regulations - [How does the USDA regulate the term organic when it comes to cosmetics?](https://help.theflamingcandle.com/en_us/how-does-the-usda-regulate-the-term-organic-when-it-comes-to-cosmetics-Sk5MS2ewzx.md): - [Good Manufacturing Practices Basic Overview](https://help.theflamingcandle.com/en_us/good-manufacturing-practices-basic-overview-S1JQSnlwGx.md): ## Label Regulations - [How to Label Your Product - Cosmetic Regulation](https://help.theflamingcandle.com/en_us/how-to-label-your-product-cosmetic-regulation-SJnGrhxvMe.md): - [Drug and Cosmetic Regulation Basic Overview-Soap](https://help.theflamingcandle.com/en_us/drug-and-cosmetic-regulation-basic-overview-soap-HyTfB2xDMg.md): - [Drug and Cosmetic Regulation Basic Overview](https://help.theflamingcandle.com/en_us/drug-and-cosmetic-regulation-basic-overview-rkRzH2lwzg.md): - [Manufacturing Claims- Made In The USA](https://help.theflamingcandle.com/en_us/manufacturing-claims-made-in-the-usa-HJgmr3lwGg.md): - [Household Cleanser Regulations](https://help.theflamingcandle.com/en_us/household-cleanser-regulations-B1ZmrnlDMg.md): ## Copyright Info - [Can I use Wholesale Supplies Plus images and/or text?](https://help.theflamingcandle.com/en_us/can-i-use-wholesale-supplies-plus-images-andor-text-S1MQSngwzg.md): ## Product Documents (COA & Safety) - [Are your items cruelty free?](https://help.theflamingcandle.com/en_us/are-your-items-cruelty-free-HyEQS2lwfx.md): - [How do I request a CoA?](https://help.theflamingcandle.com/en_us/how-do-i-request-a-coa-ryPQBhxwGg.md): ## Starting a Business - [How do I start a soap or candle business?](https://help.theflamingcandle.com/en_us/how-do-i-start-a-soap-or-candle-business-BJeSXShlvMg.md): ## General Information - [All About Scents](https://help.theflamingcandle.com/en_us/all-about-scents-SJuXHnewMl.md): - [Common Questions on Fragrance & Essential Oils](https://help.theflamingcandle.com/en_us/common-questions-on-fragrance-and-essential-oils-S1F7S3lwMl.md): - [Understanding the effects of Vanillin in Fragrance Oils](https://help.theflamingcandle.com/en_us/understanding-the-effects-of-vanillin-in-fragrance-oils-HJ2XBnewfl.md): - [What is a Carrier Oil?](https://help.theflamingcandle.com/en_us/what-is-a-carrier-oil-H1yNShlPfx.md): - [How Much Fragrance Do I Add?](https://help.theflamingcandle.com/en_us/how-much-fragrance-do-i-add-HkeVBngwMg.md): - [What Is 'Manufacturer's Grade' Fragrance Oil?](https://help.theflamingcandle.com/en_us/what-is-'manufacturer's-grade'-fragrance-oil-ry4SnxvMl.md): - [What Are 'Notes' In Fragrance Oils?](https://help.theflamingcandle.com/en_us/what-are-'notes'-in-fragrance-oils-S1GNHneDMl.md): ## Volume v/ Weight - [Understanding Volume versus Weight](https://help.theflamingcandle.com/en_us/understanding-volume-versus-weight-B1i7r2xPzx.md): ## Ingredients - [What are Fragrance Oils Made Of?](https://help.theflamingcandle.com/en_us/what-are-fragrance-oils-made-of-B1aQr2evfg.md): ## Dyes, Micas, and Pigments - [All About Color Additives for Cosmetics](https://help.theflamingcandle.com/en_us/all-about-color-additives-for-cosmetics-SkQNSnxvzl.md): ## Emulsifiers - [All about Emulsifiers](https://help.theflamingcandle.com/en_us/all-about-emulsifiers-S1HVBnewGg.md): - [Foaming Agents](https://help.theflamingcandle.com/en_us/foaming-agents-SkvEShevfx.md): ## Additives - [All About Thickeners](https://help.theflamingcandle.com/en_us/all-about-thickeners-rk8EBnePMg.md): - [What is a Surfactant?](https://help.theflamingcandle.com/en_us/what-is-a-surfactant-Hy_US3gPfl.md): - [How do I use Sodium Lauryl Sulfoacetate SLSA?](https://help.theflamingcandle.com/en_us/how-do-i-use-sodium-lauryl-sulfoacetate-slsa-rJi8ShgwGe.md): ## General Knowledge - [All about Surfactants](https://help.theflamingcandle.com/en_us/all-about-surfactants-rktEr3gPMx.md): ## Lotions, Butters, and Creams - [All About Lotion Bars](https://help.theflamingcandle.com/en_us/all-about-lotion-bars-ryqEH3ewGe.md): - [Lotions: Getting Started](https://help.theflamingcandle.com/en_us/lotions:-getting-started-rJ3VHngDze.md): - [Filling Lotion Bottles](https://help.theflamingcandle.com/en_us/filling-lotion-bottles-HJCNShePfl.md): - [Body Butter Basics](https://help.theflamingcandle.com/en_us/body-butter-basics-H1yrr3lPzl.md): ## Container & Lids - [All About Plastics](https://help.theflamingcandle.com/en_us/all-about-plastics-S1aVBhlPzg.md): ## Molds - [All About Molds](https://help.theflamingcandle.com/en_us/all-about-molds-r1lSSnlvzx.md): ## Bath Bombs, Salts, Steamers, Scrubs and Soaks - [Uh-Oh…Something went wrong! Bath Bomb Edition](https://help.theflamingcandle.com/en_us/uh-oh...something-went-wrong!-bath-bomb-edition-HJGHHnevfg.md): - [Bath Bombs/Fizzies & Bubble Bars](https://help.theflamingcandle.com/en_us/bath-bombsfizzies-and-bubble-bars-HymSS3evfe.md): - [Bath Salts](https://help.theflamingcandle.com/en_us/bath-salts-S1BBS3ePfx.md): - [Shower Steamers](https://help.theflamingcandle.com/en_us/shower-steamers-H1dSrnxvfe.md): - [Bath Bomb/Fizzies Info](https://help.theflamingcandle.com/en_us/bath-bombfizzies-info-BytBH2gvGe.md): - [Can you help me with a Sugar Scrub?](https://help.theflamingcandle.com/en_us/can-you-help-me-with-a-sugar-scrub-BJ3Urhxvfl.md): ## Milk & Tea Baths - [Bath Teas](https://help.theflamingcandle.com/en_us/bath-teas-HkNSH3gPzx.md): - [Milk Baths](https://help.theflamingcandle.com/en_us/milk-baths-rJwHH3lPMg.md): ## Deodorant - [Natural Deodorant](https://help.theflamingcandle.com/en_us/natural-deodorant-HJqSSngwMe.md): ## Detergents - [Natural Laundry Detergent](https://help.theflamingcandle.com/en_us/natural-laundry-detergent-Hy3rShlDGe.md): - [Soap Nuts](https://help.theflamingcandle.com/en_us/soap-nuts-Hk6BBnlwMe.md): - [Natural Dishwasher Detergent](https://help.theflamingcandle.com/en_us/natural-dishwasher-detergent-S1JLHhewzx.md): ## Pet Care - [Using Natural Fragrances and Essentials Oils on your Pet.](https://help.theflamingcandle.com/en_us/using-natural-fragrances-and-essentials-oils-on-your-pet.-BJgLHhePzg.md): - [Pet Friendly Recipes](https://help.theflamingcandle.com/en_us/pet-friendly-recipes-H1bIHneDfg.md): ## "Other" Soaps - [Troubleshooting: Foaming Bath Whip-Traditonal](https://help.theflamingcandle.com/en_us/troubleshooting:-foaming-bath-whip-traditonal-SkmIH3xDfe.md): ## Hair Care - [Do you have hair care recipes?](https://help.theflamingcandle.com/en_us/do-you-have-hair-care-recipes-BkVLS3lvze.md): - [What Oils can I use for hair care products?](https://help.theflamingcandle.com/en_us/what-oils-can-i-use-for-hair-care-products-ryrUBnlPfe.md): ## Lip Balm - [What Can I Use to Flavor Lip Balm?](https://help.theflamingcandle.com/en_us/what-can-i-use-to-flavor-lip-balm-HJwUrhgPzg.md): ## Cosmetic Waxes - [What are Cosmetic Waxes?](https://help.theflamingcandle.com/en_us/what-are-cosmetic-waxes-SJqIS2eDMx.md): ## Cold Process - [4 Tips For Dealing With Fast/Accelerating Fragrances In Cold Process Soap](https://help.theflamingcandle.com/en_us/4-tips-for-dealing-with-fastaccelerating-fragrances-in-cold-process-soap-BJaLr3gDfl.md): - [Soaping at Cool Temperatures v/s Hot Temperatures](https://help.theflamingcandle.com/en_us/soaping-at-cool-temperatures-vs-hot-temperatures-r1JPH2evfe.md): - [Coloring CP Soap](https://help.theflamingcandle.com/en_us/coloring-cp-soap-rkgPrhlPzg.md): - [Anchoring Fragrances in CP Soap](https://help.theflamingcandle.com/en_us/anchoring-fragrances-in-cp-soap-rkbPBhlPGx.md): - [Cold Process FAQs-Part 1](https://help.theflamingcandle.com/en_us/cold-process-faqs-part-1-SJZOHnxwfg.md): - [Cold Process FAQs-Part 2](https://help.theflamingcandle.com/en_us/cold-process-faqs-part-2-B1M_rnxDzx.md): - [The Gel Phase](https://help.theflamingcandle.com/en_us/the-gel-phase-H1QdHhePGx.md): - [Vanilla Browning in Cold Process Soap](https://help.theflamingcandle.com/en_us/vanilla-browning-in-cold-process-soap-rkBOS3lDGx.md): - [Fragrance Oil Testing in Cold Process Soap](https://help.theflamingcandle.com/en_us/fragrance-oil-testing-in-cold-process-soap-rJUdr2xDfx.md): - [Cold Process Soap Additive](https://help.theflamingcandle.com/en_us/cold-process-soap-additive-Hy_dS2xwze.md): - [How do I add Milk to my Soap?](https://help.theflamingcandle.com/en_us/how-do-i-add-milk-to-my-soap-BJxtH3gwfe.md): - [Can I add Water to Lye?](https://help.theflamingcandle.com/en_us/can-i-add-water-to-lye-rybKr3gPfg.md): - [How do I use Castor Oil in Soap?](https://help.theflamingcandle.com/en_us/how-do-i-use-castor-oil-in-soap-B1fKrnxvGg.md): ## Melt and Pour Soap - [Melt and Pour Soap Basics Part 1](https://help.theflamingcandle.com/en_us/melt-and-pour-soap-basics-part-1-H1mPS3gwfx.md): - [Melt and Pour Soap Basics Part 2](https://help.theflamingcandle.com/en_us/melt-and-pour-soap-basics-part-2-r1VPB3xwGl.md): - [Melt & Pour Soapmaking – FAQs: General Questions & Packaging](https://help.theflamingcandle.com/en_us/melt-and-pour-soapmaking-faqs:-general-questions-and-packaging-HydDrnlvGl.md): - [Troubleshooting & Tutorial: Creating Layers in Melt & Pour Soap](https://help.theflamingcandle.com/en_us/troubleshooting-and-tutorial:-creating-layers-in-melt-and-pour-soap-B1tvS3eDMx.md): - [Tutorial: Swirling Melt & Pour Soap](https://help.theflamingcandle.com/en_us/tutorial:-swirling-melt-and-pour-soap-r16vr2ewfl.md): - [Melt and Pour Design Techniques: Working With Embeds](https://help.theflamingcandle.com/en_us/melt-and-pour-design-techniques:-working-with-embeds-Bk0Dr2gDMg.md): - [Why Does M&P Soap Sweat?](https://help.theflamingcandle.com/en_us/why-does-mandp-soap-sweat-BkpOrnxwfg.md): - [How do I Make Soy Soap?](https://help.theflamingcandle.com/en_us/how-do-i-make-soy-soap-BJ4tHhgPMe.md): - [How do I Make a Whipped Foam Topping?](https://help.theflamingcandle.com/en_us/how-do-i-make-a-whipped-foam-topping-B1YFB2gvze.md): ## Additives in Soap - [Melt & Pour Soapmaking – FAQs: Additives & Colorants](https://help.theflamingcandle.com/en_us/melt-and-pour-soapmaking-faqs:-additives-and-colorants-ryrvShgvzx.md): - [What Soap Oil should I use?](https://help.theflamingcandle.com/en_us/what-soap-oil-should-i-use-rkqOBngPzl.md): ## Fragrances in Soaps - [Melt & Pour Soapmaking-FAQs: Fragrance & Essentials Oils](https://help.theflamingcandle.com/en_us/melt-and-pour-soapmaking-faqs:-fragrance-and-essentials-oils-SywvB2xPfx.md): ## New to Soap Making - [Melt & Pour Soap- Common Terminology](https://help.theflamingcandle.com/en_us/melt-and-pour-soap-common-terminology-H15PH2ewGx.md): - [Getting Started: Make Simple Bar of Melt & Pour Soap](https://help.theflamingcandle.com/en_us/getting-started:-make-simple-bar-of-melt-and-pour-soap-BynwH3lPMx.md): - [Troubleshooting: Common Issues With Cold Process Soap](https://help.theflamingcandle.com/en_us/troubleshooting:-common-issues-with-cold-process-soap-rkVOS3xwMx.md): - [What base should I use for my soap?](https://help.theflamingcandle.com/en_us/what-base-should-i-use-for-my-soap-rkKOH3ePMl.md): - [What is Trace in Soap Making?](https://help.theflamingcandle.com/en_us/what-is-trace-in-soap-making-S13dBhgvfe.md): - [Why Should I Rebatch?](https://help.theflamingcandle.com/en_us/why-should-i-rebatch-BJyFBhxwGe.md): - [How do I Rebatch?](https://help.theflamingcandle.com/en_us/how-do-i-rebatch-ry7FHheDfx.md): - [What do I need to make Cold Processed Soap?](https://help.theflamingcandle.com/en_us/what-do-i-need-to-make-cold-processed-soap-H1IYB2ePzl.md): - [I am new to soap making, can you help me?](https://help.theflamingcandle.com/en_us/i-am-new-to-soap-making-can-you-help-me-rJOtSngvMe.md): - [Finding the Perfect Soap Recipe](https://help.theflamingcandle.com/en_us/finding-the-perfect-soap-recipe-ry3YB2gwMg.md): ## Dying Soap - [3 different ways to incorporate Color Bars into M&P soap](https://help.theflamingcandle.com/en_us/3-different-ways-to-incorporate-color-bars-into-mandp-soap-B1xdHngPzl.md): - [How do I get my Soap White?](https://help.theflamingcandle.com/en_us/how-do-i-get-my-soap-white-r1iuBngvMg.md): - [How Do I Naturally Color Soap?](https://help.theflamingcandle.com/en_us/how-do-i-naturally-color-soap-rkPFr3gDGg.md): - [How do I Make a Swirl in My Soap?](https://help.theflamingcandle.com/en_us/how-do-i-make-a-swirl-in-my-soap-r1oKHhevfx.md): ## General Candle Info - [GASP! Why does my candle have a wet spot?](https://help.theflamingcandle.com/en_us/gasp!-why-does-my-candle-have-a-wet-spot-rkfQIngDzg.md): - [What are Jump Lines in Candles?](https://help.theflamingcandle.com/en_us/what-are-jump-lines-in-candles-B1QQIhxDMe.md): - [Why Is My Candle Smoking?](https://help.theflamingcandle.com/en_us/why-is-my-candle-smoking-H15mUhgvMg.md): - [How Do I Calculate My Candle Burn Rate?](https://help.theflamingcandle.com/en_us/how-do-i-calculate-my-candle-burn-rate-H1MHU2gPfx.md): ## Soy Wax - [Should I make a Soy candle?](https://help.theflamingcandle.com/en_us/should-i-make-a-soy-candle-HJEmI3gPfl.md): - [What are the differences between Soy Wax and Paraffin?](https://help.theflamingcandle.com/en_us/what-are-the-differences-between-soy-wax-and-paraffin-H1xE8hlwzx.md): ## New to Candle Making - [Why do my Candles Have No Scent Throw?](https://help.theflamingcandle.com/en_us/why-do-my-candles-have-no-scent-throw-Hk878hgvMl.md): - [What Are Common Candle Making Questions and Answers?](https://help.theflamingcandle.com/en_us/what-are-common-candle-making-questions-and-answers-S1oXI3ePze.md): - [How Do I Fill Candle Jars?](https://help.theflamingcandle.com/en_us/how-do-i-fill-candle-jars-SypXU2ePfe.md): - [Can you help a beginner in Candle Making?](https://help.theflamingcandle.com/en_us/can-you-help-a-beginner-in-candle-making-HkyNL2gPMg.md): - [How do I fix my candle?](https://help.theflamingcandle.com/en_us/how-do-i-fix-my-candle-BkxSUhlPzl.md): ## Wicks - [How do I center my Candle Wicks?](https://help.theflamingcandle.com/en_us/how-do-i-center-my-candle-wicks-S1PXU3ePMl.md): - [What Do Candle Wick Numbers Mean?](https://help.theflamingcandle.com/en_us/what-do-candle-wick-numbers-mean-SJbN8hewze.md): - [What Candle Wick Size Do I Need?](https://help.theflamingcandle.com/en_us/what-candle-wick-size-do-i-need-B1GVL3gPfx.md): - [How do I Test Candle Wicks?](https://help.theflamingcandle.com/en_us/how-do-i-test-candle-wicks-HJmEU2lPzx.md): - [When And How Do I Double Wick A Candle?](https://help.theflamingcandle.com/en_us/when-and-how-do-i-double-wick-a-candle-Sy4VUhlPGg.md): ## Candle Dye - [Can I Use Crayons to Color Candles?](https://help.theflamingcandle.com/en_us/can-i-use-crayons-to-color-candles-BJuXL2xvGe.md): - [How do I Color Candles?](https://help.theflamingcandle.com/en_us/how-do-i-color-candles-Sy3mL2lvzg.md): - [Can Candle Dyes Be Used In Skin Care Products?](https://help.theflamingcandle.com/en_us/can-candle-dyes-be-used-in-skin-care-products-HJsELhxPfg.md): - [What Color Will My Candle Be When it Cools?](https://help.theflamingcandle.com/en_us/what-color-will-my-candle-be-when-it-cools-S13EU3xvzl.md): - [What Temperature Should I Add Dye to the Melted Wax?](https://help.theflamingcandle.com/en_us/what-temperature-should-i-add-dye-to-the-melted-wax-BJ64LhxDGg.md): - [Can The Different Types Of Candle Dyes Be Blended Together?](https://help.theflamingcandle.com/en_us/can-the-different-types-of-candle-dyes-be-blended-together-BkAN83gwMe.md): - [Why Do I Have Specks Of Dye In The Bottom Of My Candle?](https://help.theflamingcandle.com/en_us/why-do-i-have-specks-of-dye-in-the-bottom-of-my-candle-ryZr83lwMl.md): ## Fragrances in Candles - [Does a Fragrance Oil Smell Different in Wax Compared to When it is in the Bottle?](https://help.theflamingcandle.com/en_us/does-a-fragrance-oil-smell-different-in-wax-compared-to-when-it-is-in-the-bottle-HJ84LhlDzg.md): - [How Much Fragrance Oil Do I Use When Making Candles?](https://help.theflamingcandle.com/en_us/how-much-fragrance-oil-do-i-use-when-making-candles-BJwVUhewMg.md): - [What Does The Maximum Fragrance Load Or Fragrance % Of A Wax Mean?](https://help.theflamingcandle.com/en_us/what-does-the-maximum-fragrance-load-or-fragrance-percent-of-a-wax-mean-r1ONUhevzg.md): - [How Can I Get A Strong Scent Throw?](https://help.theflamingcandle.com/en_us/how-can-i-get-a-strong-scent-throw-H15VUhgDGx.md): ## Billing - [How do I use a gift card to pay for my order?](https://help.theflamingcandle.com/en_us/how-do-i-use-a-gift-card-to-pay-for-my-order-BkVSU3eDMe.md): - [Do you accept PayPal?](https://help.theflamingcandle.com/en_us/do-you-accept-paypal-rySrLhePMx.md): - [Why was my credit card charged a different amount than my shopping cart?](https://help.theflamingcandle.com/en_us/why-was-my-credit-card-charged-a-different-amount-than-my-shopping-cart-HkDrU2gvfx.md): - [How can I delete my saved payment methods?](https://help.theflamingcandle.com/en_us/how-can-i-delete-my-saved-payment-methods-rJdHLhlPMe.md): - [How can I delete my saved payment methods?](https://help.theflamingcandle.com/en_us/how-can-i-delete-my-saved-payment-methods-SJKHL2xvMg.md): - [Does The Flaming Candle send samples?](https://help.theflamingcandle.com/en_us/does-the-flaming-candle-send-samples-ryhrLnlDGe.md): - [Does The Flaming Candle sell gift cards?](https://help.theflamingcandle.com/en_us/does-the-flaming-candle-sell-gift-cards-HkpBL2ewzx.md): - [How often do you have sales?](https://help.theflamingcandle.com/en_us/how-often-do-you-have-sales-SyCS8hewfe.md): - [Does The Flaming Candle offer coupon codes?](https://help.theflamingcandle.com/en_us/does-the-flaming-candle-offer-coupon-codes-Sy1L8hxvGx.md): - [Do you keep my credit card information?](https://help.theflamingcandle.com/en_us/do-you-keep-my-credit-card-information-H1LLhxDfx.md): - [What is an AVS mismatch error?](https://help.theflamingcandle.com/en_us/what-is-an-avs-mismatch-error-r1GL8hlvze.md): - [Do you accept payment with an international billing address?](https://help.theflamingcandle.com/en_us/do-you-accept-payment-with-an-international-billing-address-SyQIUnlPfx.md): - [Shop Pay Installment Help Center Documentation](https://help.theflamingcandle.com/en_us/shop-pay-installment-help-center-documentation-SkE_uneDMl.md): ## Shipping, Freight and Lead Time - [What are your lead times?](https://help.theflamingcandle.com/en_us/what-are-your-lead-times-S1bDLhxDzl.md): - [Can I rush my order?](https://help.theflamingcandle.com/en_us/can-i-rush-my-order-HyXwL2gvGe.md): - [Do you offer free shipping?](https://help.theflamingcandle.com/en_us/do-you-offer-free-shipping-B1Ew8hxvfe.md): - [Do you offer in person pick up?](https://help.theflamingcandle.com/en_us/do-you-offer-in-person-pick-up-HkSPU2evzx.md): - [When will my order ship?](https://help.theflamingcandle.com/en_us/when-will-my-order-ship-By8PI2eDfl.md): - [Where are my items shipping from?](https://help.theflamingcandle.com/en_us/where-are-my-items-shipping-from-rkuP8hgwMx.md): - [Why hasn't my package moved according to the tracking info?](https://help.theflamingcandle.com/en_us/why-hasn't-my-package-moved-according-to-the-tracking-info-B1FDI3gDfx.md): - [Why does my package say it has shipped but hasn't left the warehouse?](https://help.theflamingcandle.com/en_us/why-does-my-package-say-it-has-shipped-but-hasn't-left-the-warehouse-BJ5wU2lDGx.md): - [What should I do if my package says delivered, but I have not received it?](https://help.theflamingcandle.com/en_us/what-should-i-do-if-my-package-says-delivered-but-i-have-not-received-it-ByswLhxwzg.md): - [Do you ship internationally?](https://help.theflamingcandle.com/en_us/do-you-ship-internationally-HJaPUhlDGe.md): - [Where can I find updates on my order?](https://help.theflamingcandle.com/en_us/where-can-i-find-updates-on-my-order-Hy0D8nePfg.md): - [Do you refund shipping fees?](https://help.theflamingcandle.com/en_us/do-you-refund-shipping-fees-H1guU2gwMx.md): - [Do you ship freight?](https://help.theflamingcandle.com/en_us/do-you-ship-freight-SkdL2eDMl.md): - [What shipping carriers do you use?](https://help.theflamingcandle.com/en_us/what-shipping-carriers-do-you-use-HyG_LhgvMg.md): - [Can I use my own shipping account or carrier?](https://help.theflamingcandle.com/en_us/can-i-use-my-own-shipping-account-or-carrier-Sy7uL2lPGx.md): - [How do I file a claim?](https://help.theflamingcandle.com/en_us/how-do-i-file-a-claim-S1VdI3ePfg.md): - [What happens after I file a claim with you?](https://help.theflamingcandle.com/en_us/what-happens-after-i-file-a-claim-with-you-ByLOL3lwfg.md): - [What should I do if my package was delivered to the wrong address?](https://help.theflamingcandle.com/en_us/what-should-i-do-if-my-package-was-delivered-to-the-wrong-address-HyvOL2gvfg.md): - [What should I do if my tracking hasn’t been updated?](https://help.theflamingcandle.com/en_us/what-should-i-do-if-my-tracking-hasn't-been-updated-HJ_dUnevMg.md): - [My order arrived damaged. What should I do?](https://help.theflamingcandle.com/en_us/my-order-arrived-damaged.-what-should-i-do-rk9OUnlPze.md): - [What does shipping to Canada cost?](https://help.theflamingcandle.com/en_us/what-does-shipping-to-canada-cost-SJouIneDGx.md): - [Will I be charged when the order arrives to Canada?](https://help.theflamingcandle.com/en_us/will-i-be-charged-when-the-order-arrives-to-canada-Hka_I3ePGx.md): - [I live in Canada. Can I return an order?](https://help.theflamingcandle.com/en_us/i-live-in-canada.-can-i-return-an-order-B1CuUnxDfg.md): - [How long will it take for my order to arrive to Canada?](https://help.theflamingcandle.com/en_us/how-long-will-it-take-for-my-order-to-arrive-to-canada-r11KLnxvzl.md): - [My order is missing items. What should I do?](https://help.theflamingcandle.com/en_us/my-order-is-missing-items.-what-should-i-do-SyetI3eDGl.md): - [Where does The Flaming Candle ship?](https://help.theflamingcandle.com/en_us/where-does-the-flaming-candle-ship-r1ftUnevGg.md): - [What shipping methods are available?](https://help.theflamingcandle.com/en_us/what-shipping-methods-are-available-BkXFL2lwzx.md): - [Can I have my order shipped by USPS?](https://help.theflamingcandle.com/en_us/can-i-have-my-order-shipped-by-usps-HkNK82lPMe.md): - [Can I send my order to a P.O. Box?](https://help.theflamingcandle.com/en_us/can-i-send-my-order-to-a-p.o.-box-BJStLnxvfe.md): - [How long will FedEx shipping within the United States take?](https://help.theflamingcandle.com/en_us/how-long-will-fedex-shipping-within-the-united-states-take-Bk_KLnxvfe.md): - [Do you ship pallets or mixed pallets?](https://help.theflamingcandle.com/en_us/do-you-ship-pallets-or-mixed-pallets-r1KFInlvGx.md): - [My package is lost](https://help.theflamingcandle.com/en_us/my-package-is-lost-r15YI3gPMx.md): - [Do you ship to APOs?](https://help.theflamingcandle.com/en_us/do-you-ship-to-apos-ryjF82xwGe.md): ## Product - [Can I use The Flaming Candle images and/or text?](https://help.theflamingcandle.com/en_us/can-i-use-the-flaming-candle-images-andor-text-HkTY83lwzx.md): - [Do you have a minimum order size?](https://help.theflamingcandle.com/en_us/do-you-have-a-minimum-order-size-Bk0F82lvfg.md): - [Do you have a catalog or order forms?](https://help.theflamingcandle.com/en_us/do-you-have-a-catalog-or-order-forms-ry1cL3lPGg.md): - [How do I get wholesale pricing?](https://help.theflamingcandle.com/en_us/how-do-i-get-wholesale-pricing-Skgc83lvMl.md): - [When do you expect to have this item back in stock?](https://help.theflamingcandle.com/en_us/when-do-you-expect-to-have-this-item-back-in-stock-rJM9InlPMe.md): ## Account - [How do I change my account password?](https://help.theflamingcandle.com/en_us/how-do-i-change-my-account-password-H1Qq8nlwMe.md): - [How can I edit my email preferences?](https://help.theflamingcandle.com/en_us/how-can-i-edit-my-email-preferences-SkHcUnlPGx.md): - [Does The Flaming Candle share my information?](https://help.theflamingcandle.com/en_us/does-the-flaming-candle-share-my-information-ByU5L2xDGx.md): - [How do I create an account?](https://help.theflamingcandle.com/en_us/how-do-i-create-an-account-r1w9LhgPzl.md): - [Why do I need to create an account?](https://help.theflamingcandle.com/en_us/why-do-i-need-to-create-an-account-BJu98ngPGe.md): - [How do I change the email and/or shipping address associated with my account?](https://help.theflamingcandle.com/en_us/how-do-i-change-the-email-andor-shipping-address-associated-with-my-account-ry9q82xPfx.md): - [How to Sign In to Your The Flaming Candle Account](https://help.theflamingcandle.com/en_us/how-to-sign-in-to-your-the-flaming-candle-account-BkKvOhgvMe.md): - [Why Orders May Not Appear When Logging In with Shop Pay](https://help.theflamingcandle.com/en_us/why-orders-may-not-appear-when-logging-in-with-shop-pay-rybO_2lvGl.md): ## Visit & About Us - [How do I pick up my order from The Flaming Candle Warehouse?](https://help.theflamingcandle.com/en_us/how-do-i-pick-up-my-order-from-the-flaming-candle-warehouse-Hko5UnlDGe.md): - [Can I pick up an order?](https://help.theflamingcandle.com/en_us/can-i-pick-up-an-order-Bk3qI2xDfe.md): - [Where is The Flaming Candle located?](https://help.theflamingcandle.com/en_us/where-is-the-flaming-candle-located-H1T5L3lDzl.md): - [Does The Flaming Candle have a store where I can browse items?](https://help.theflamingcandle.com/en_us/does-the-flaming-candle-have-a-store-where-i-can-browse-items-H1A5L3ePMg.md): - [How do I become a Distributor?](https://help.theflamingcandle.com/en_us/how-do-i-become-a-distributor-ByljLngDMl.md): - [Do you offer wholesale prices?](https://help.theflamingcandle.com/en_us/do-you-offer-wholesale-prices-ByWjU2evzx.md): - [How do I become a distributor?](https://help.theflamingcandle.com/en_us/how-do-i-become-a-distributor-rkfo82evfx.md): - [What qualifies for the bulk discount?](https://help.theflamingcandle.com/en_us/what-qualifies-for-the-bulk-discount-rkQjU3ePGe.md): - [About Flaming Candle](https://help.theflamingcandle.com/en_us/about-flaming-candle-SyxD_ngvMl.md): ## Website Navigation Assistance - [Does The Flaming Candle offer phone support?](https://help.theflamingcandle.com/en_us/does-the-flaming-candle-offer-phone-support-BJHoL3xDfx.md): - [Why are your web pages not loading properly?](https://help.theflamingcandle.com/en_us/why-are-your-web-pages-not-loading-properly-BkIoU2ewfx.md): - [What can I do to best protect myself while shopping online?](https://help.theflamingcandle.com/en_us/what-can-i-do-to-best-protect-myself-while-shopping-online-HJDi8neDGl.md): ## Returns - [Do you accept returns?](https://help.theflamingcandle.com/en_us/do-you-accept-returns-SyKiU3eDGl.md): - [Which courier should I use to send my return back?](https://help.theflamingcandle.com/en_us/which-courier-should-i-use-to-send-my-return-back-S19sI2gwfg.md): - [Do you cover return shipping charges?](https://help.theflamingcandle.com/en_us/do-you-cover-return-shipping-charges-rkis8hlwfx.md): - [Do you allow cash refunds?](https://help.theflamingcandle.com/en_us/do-you-allow-cash-refunds-SkpjUhgwMg.md): - [What if I received a damaged or incorrect item?](https://help.theflamingcandle.com/en_us/what-if-i-received-a-damaged-or-incorrect-item-ByRoU3ewfg.md): - [Can I exchange my items instead of returning them?](https://help.theflamingcandle.com/en_us/can-i-exchange-my-items-instead-of-returning-them-Sy1hInxwMg.md): - [How do I know my credit has been issued?](https://help.theflamingcandle.com/en_us/how-do-i-know-my-credit-has-been-issued-rkghL2gDMx.md): - [How do I return my order?](https://help.theflamingcandle.com/en_us/how-do-i-return-my-order-H1b2U2eDGl.md): - [How do I cancel my order?](https://help.theflamingcandle.com/en_us/how-do-i-cancel-my-order-BJGn83xPMe.md): ## Tax FAQs - [How do I Submit My Tax Exemption Documents?](https://help.theflamingcandle.com/en_us/how-do-i-submit-my-tax-exemption-documents-H1qeP2xPfg.md): - [How long will it take to get my Tax Exemption Approved?](https://help.theflamingcandle.com/en_us/how-long-will-it-take-to-get-my-tax-exemption-approved-S1xbP3xvMe.md): - [How do I become tax exempt on The Flaming Candle orders?](https://help.theflamingcandle.com/en_us/how-do-i-become-tax-exempt-on-the-flaming-candle-orders-HyVPhlwzl.md): - [I have an EIN, am I exempt from sales tax?](https://help.theflamingcandle.com/en_us/i-have-an-ein-am-i-exempt-from-sales-tax-HyDPhePGe.md): - [Are non-profit organizations tax exempt?](https://help.theflamingcandle.com/en_us/are-non-profit-organizations-tax-exempt-SJqZDngPMe.md): - [I have my original state-issued Seller's Permit (or equivalent), do I need to fill out another form to become tax-exempt with The Flaming Candle?](https://help.theflamingcandle.com/en_us/i-have-my-original-state-issued-seller's-permit-(or-equivalent)-do-i-need-to-fill-out-another-form-to-become-tax-exempt-with5e2f4979-ByaWP3gDMg.md): - [Can you refund my sales tax if I submit my resale certificate today?](https://help.theflamingcandle.com/en_us/can-you-refund-my-sales-tax-if-i-submit-my-resale-certificate-today-Bk4MPhxvzl.md): - [Are you able to expedite the processing of my resale documentation?](https://help.theflamingcandle.com/en_us/are-you-able-to-expedite-the-processing-of-my-resale-documentation-r1Ofwngvfl.md): - [Sample screenshots of your tax exemption submission](https://help.theflamingcandle.com/en_us/sample-screenshots-of-your-tax-exemption-submission-S1I4vhxwfe.md): - [What do you do with my tax information?](https://help.theflamingcandle.com/en_us/what-do-you-do-with-my-tax-information-B1wNw3evzg.md): ## The Flaming Candle 2025 Warehouse Delays - [The Flaming Candle Warehouse Delay Order Status](https://help.theflamingcandle.com/en_us/the-flaming-candle-warehouse-delay-order-status-S168_ngvMx.md): ## Product Related - [How consistent is The Flaming Candle’s fragrance strength and throw (cold throw and hot throw)?](https://help.theflamingcandle.com/en_us/how-consistent-is-the-flaming-candle's-fragrance-strength-and-throw-(cold-throw-and-hot-throw)-HkEv_hlDMg.md): - [Why are some of our fragrance oils or products marked as “Not Disclosed” or “Proprietary”?](https://help.theflamingcandle.com/en_us/why-are-some-of-our-fragrance-oils-or-products-marked-as-"not-disclosed"-or-"proprietary"-BkBvOhgPfx.md):