# What should I do if my tracking hasn’t been updated?

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Source: https://help.theflamingcandle.com/en_us/what-should-i-do-if-my-tracking-hasn't-been-updated-HJ_dUnevMg

Last updated: 2026-08-17T16:27:28.902Z

Please file a claim by contacting The Flaming Candle’s Customer Care Team for assistance at 770-505-4999, via our web [Contact Page](https://www.theflamingcandle.com/contact-us/) or email us at info@theflamingcandle.com.

If the claim is approved, we will offer a reshipment or credit.

**Note**:  Claims can take 2-3 weeks to be approved through our shipping providers.