# What happens after I file a claim with you?

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Source: https://help.theflamingcandle.com/en_us/what-happens-after-i-file-a-claim-with-you-ByLOL3lwfg

Last updated: 2026-08-17T16:27:26.139Z

When your claim is approved, you may get a credit or a reshipment, depending on the outcome. 

If we reship your order, you will get a new order number and an order confirmation. Once the order is fulfilled, we will send you another email with tracking information. 

If we issue a credit, you will receive the exact price you paid for the item, excluding any shipping costs.