# I placed an order but I did not receive a confirmation e-mail?

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Source: https://help.theflamingcandle.com/en_us/i-placed-an-order-but-i-did-not-receive-a-confirmation-e-mail-HJkvL3gPGg

Last updated: 2026-08-17T16:27:03.181Z

We’re sorry you didn’t receive that.  Is your account under a different email?  If so, we suggest you check there.  If not, please contact customer service for assistance at **770-505-4999** or via our [Contact Page](https://www.theflamingcandle.com/contact-us/).